1. General

• Our café provides themed dining experiences, entertainment, and merchandise in a safe and respectful environment.

• We reserve the right to change these terms at any time. Updates will be posted on our website or in-store.

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2. Bookings & Reservations

• Reservations are recommended, especially during weekends and events.

• We may require a deposit for large groups or special events.

• Cancellations must be made at least 24 hours in advance for a full refund.

• Late arrivals (15+ minutes) may result in cancellation of your table without refund.

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3. Venue Rules

To maintain a safe and enjoyable experience for all guests:

• No inappropriate or disrespectful behaviour toward staff or other customers will be tolerated.

• Photography is allowed only in designated areas. Please ask permission before taking photos of maids or other guests.

• Touching staff is strictly prohibited.

• Alcohol consumption may be limited or monitored based on age and local laws.

• Costumes or cosplay are welcome, but must remain respectful and family-friendly.

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4. Merchandise & Goods

• All sales of merchandise, souvenirs, or special menu items are final unless the product is faulty.

• Exchanges or refunds must be requested within 7 days with proof of purchase.

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5. Private Hire & Events

• Venue rental bookings are subject to availability and require a signed agreement.

• A deposit (non-refundable) may be required to secure the date.

• Damages to the venue, furniture, or decorations will be billed to the client.

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6. Liability

• We are not liable for any personal belongings lost or damaged on the premises.

• We reserve the right to refuse service to any customer who violates our rules or causes disruption.

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7. Privacy

• Personal information collected for reservations, events, or newsletters is handled in accordance with our [Privacy Policy].

• We do not share your personal data with third parties without consent.

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8. Contact

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

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Email:  info@moonrisemk.com
Tel:  +44 2046034000​
Address: 27 Redlion Street, Holborn London, WC1R 4PS​